Q. Online Purchases | How to Return
Return Fees
Refund Details
Frequently Asked Questions
*Please review the [Return & Exchange Conditions] (here) before proceeding with each procedures.
Returns can be processed at the store where you made the payment.
Please bring along your online purchase invoice and the original physical UNIQLO payment receipt during your visit.
【Important Note】
• For refund value below $500, we will refund as Cash.
• For refund value above $500, we will refund to the original payment card. The process may take up to 14 working days to be reflected in your bank account statement, depending on the card issuer policy.
For other payment methods
Fill in the Return Form by selecting the item you wish to return and reason. Then send back the product(s) together with the Return Form.
Once the warehouse confirms your returned product(s), we will process your refund.
• Together with your shipment is the 2-page document containing your order details and Return Form (same paper inside the parcel with your purchases).
• Fill in the Return Form by selecting the item you wish to return and reason.
Step 2. Pack the Return Form and Products, and send back to our Warehouse
• You may use the original box or any sturdy box/bag to pack.
• You may use any courier to return to our warehouse.
• Please use a trackable shipping method (e.g., courier or postal service).
• Please pack all required product(s) and send to the address below.
Warehouse Address:
UNIQLO ONLINE RETURNS
Nippon Express Singapore
5C Toh Guan Road East, Level 4M
Singapore 608828
Contact: +65-67091104
(Receiving time: Monday to Saturday, 9am–7pm)
【Important Note】
• Return without a Return Form cannot be accepted.
• Courier charges for your returned parcel will NOT be covered by UNIQLO Singapore.
• UNIQLO Singapore will not be liable for any loss or damage your return package and/or product(s) handled by courier company of your choice.
• Please note that in person returns to our warehouse are NOT accepted.
• Above contact number is for courier return service registration ONLY.
• For any daily inquiries, please contact our Customer Service team via 【CHAT SUPPORT】 below.
We do not charge any additional fees when handling your return.
However, you are required to bear the shipping cost if returning your online purchase to our warehouse.
Once we have received your returned your returned product(s) at the warehouse, you will receive an automated email notification when we have processed the return.
We may get in touch with you for some questions or gather additional information before processing your refund, if necessary.
The refund amount will be credited within 7-14 working days from the date you receive the email mentioned.
-
1. Can I return my online purchases at the physical store?
Only Pay-in-Store payment can be returned in the physical where the payment original made.
For online purchases with other payment method, returning to physical store are not accepted. Only exchange. -
2. What happens to my refund if I used a coupon?
Should your original purchases used a coupon discount, the refund amount may be deducted the coupon discount amount, and the coupon will not be reissued.
Please click (here) for more details. -
3. Can I exchange online exclusive product at the store?
The exchange service is subjected to our UNIQLO physical store availability of colours and sizes.
Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
Please consider returning the item for refund and place a new online order. Click (here) for How to Exchange for Online Orders.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
