Q. About Delivery Options
We offer multiple delivery methods to provide flexibility and convenience for your shopping experience.
Each option is designed to ensure timely and secure delivery of your purchases.
Please review the available methods below to choose the one that best suits your needs.
1) DHL Express
Contact: Click (here)
Example Tracking ID: UNDHLXXXXXXXXXXXX
Tracker Link: Click (here)
*Click (here) for more details in how to use DHL tracking system.
2) Cycle & Carriage
Contact: operations.logistics@cyclecarriage.com.sg
Example Tracking ID: UNQCCXXXXXXXXXXXX
Tracker Link: Click (here)
*Same Day Click & Collect: click (here)
【How it Work】
1. Choose 【Click & Collect】 in 【Delivery Option】
2. Find your preferences store in store locator by postal code or city name
3. Click 【SELECT】 once located the store and click 【PICK UP IN THIS STORE】
4. Proceed to payment option and checkout
【Courier Partner】
Handled by our designated delivery company
*Some products may require additional delivery time due to alterations or stock availability.
*International delivery is not available.
Each option is designed to ensure timely and secure delivery of your purchases.
Please review the available methods below to choose the one that best suits your needs.
Home Delivery
【Courier Partner】1) DHL Express
Contact: Click (here)
Example Tracking ID: UNDHLXXXXXXXXXXXX
Tracker Link: Click (here)
*Click (here) for more details in how to use DHL tracking system.
2) Cycle & Carriage
Contact: operations.logistics@cyclecarriage.com.sg
Example Tracking ID: UNQCCXXXXXXXXXXXX
Tracker Link: Click (here)
Click & Collect
*Same Day Click & Collect: click (here)
【How it Work】
1. Choose 【Click & Collect】 in 【Delivery Option】
2. Find your preferences store in store locator by postal code or city name
3. Click 【SELECT】 once located the store and click 【PICK UP IN THIS STORE】
4. Proceed to payment option and checkout
【Courier Partner】
Handled by our designated delivery company
Important note
*We process the delivery individually for each order number, hence, we are unable to combine or arrange simultaneous delivery for multiple orders.*Some products may require additional delivery time due to alterations or stock availability.
*International delivery is not available.
Suggestion Box
Feedback Submitted
Thank you for your feedback.
We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Toll-Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
800 321 2015 (Toll-Free)
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
