Popular FAQs
Manage Your Online Order
You can check the status of your order through 'Track My Order'.
Select 'Return / Exchange Support' below to jump straight to the FAQ with the information you're looking for.
Track My Order
Your tracking number will be provided to you via automated email once your order has been shipped out from our warehouse, it will be visible within 24 hours.
• To track your order, click ""TRACK MY ORDER"" and enter your 18 digits tracking number (Eg. UNQLOxxxxxxxxxxxx) on NinjaVan's tracking site to check the progress of your delivery.
• Kindly contact our Customer Service centre should you have any further issue with the tracking number.
• To track your order, click ""TRACK MY ORDER"" and enter your 18 digits tracking number (Eg. UNQLOxxxxxxxxxxxx) on NinjaVan's tracking site to check the progress of your delivery.
• Kindly contact our Customer Service centre should you have any further issue with the tracking number.
Make a Return
Introducing online return service using NinjaVan to return your UNIQLO online purchase.
This return & refund service is applicable for online order with ONLINE PAYMENT only.
This return & refund service is applicable for online order with ONLINE PAYMENT only.
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We value your opinion and we aim to make our customers happy.
Rest assured, we will use this information to improve our products and services.
Contact UNIQLO Singapore
CHAT SUPPORT
* Click "CHAT SUPPORT" to start chatting with our ChatBot.
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
* ChatBot cannot answer individual questions such as order details, personal information, or product knowledge information.
* Please type LiveChat to take over for further assistance.
* LiveChat Operating Hours: 9am - 6pm (Including weekends and Public Holidays)
Suggestion Box
• Let us know your suggestions and feedback! We wish to improve our products and services based on your comments.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
• We do not respond to the suggestions posted in this Suggestion Box but we can help you with your concern through our Customer Center Hotline, Chat Support, or Webform.
